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Serving the Tri-Cities since 2024

Your Local Tech Experts.
Service You Can Count On.

Computer repair, IT support, website design, and smart home setup for homes, businesses, and nonprofits in East Tennessee. No jargon. No hidden fees. Just honest help from your neighbors.

15+ Years IT Experience
100% Warranty on All Work
Local Elizabethton, TN

What We Do

Here is what we actually do, day in and day out. Everything comes with a warranty.

Computer Repair and Tune-Ups

Slow computer? Hardware failure? Software issues? We diagnose and fix it right the first time. Fast turnaround, fair pricing, no surprises on your bill.

$49 diagnostic, applied to repair

Website Design and Hosting

We build websites that actually look good on phones, load fast, and say what your business does. We also host them and keep them updated.

Custom quotes

Small Business IT Setup

Networks, shared drives, business email, the whole setup. You get a real IT department without actually hiring one.

Plans from $99.99/mo or one-time setup

Smart Home and Security

Cameras, smart locks, home automation. We set it all up and make sure it actually works together instead of fighting each other.

Free assessment

Custom Application Development

Need something built that does not exist off the shelf? We build web apps, internal tools, and custom software for your specific workflow. All supported right here.

Project-based pricing

Managed Cybersecurity

Antivirus, threat monitoring, security checkups. We keep an eye on your systems so you do not have to worry about the stuff you cannot see.

Included in plans

What Our Neighbors Say

Real feedback from real people in the Tri-Cities.

★★★★★

"Travis fixed my laptop in one day when the big-box store said it would take two weeks. Fair price, no runaround. This is how tech support should work."

Sarah M. Elizabethton homeowner
★★★★★

"They set up our entire office network and email system. We went from constant tech headaches to everything just working. Worth every penny of the monthly plan."

Mike R. Small business owner, Johnson City
★★★★★

"We run a nonprofit and budgets are tight. Travis set us up with the same kind of IT support the bigger orgs have, at a price we could actually swing. Good people."

Linda K. Nonprofit director, Kingsport

Residential Services

One-time repairs and services. No subscription. The $49 diagnostic fee comes off your bill if you go ahead with the repair.

Service Price
Diagnostic Applied as credit toward repair $49
Virus & Malware Removal $99
OS Reinstall Windows or Mac $99
Tune-Up & Optimization $79
RAM or SSD Upgrade Labor only, parts extra $49+
Screen Replacement Labor only, parts extra $99+
Data Backup & Transfer $79
Data Recovery Logical recovery $149+
New Computer Setup & Transfer $99
Printer & Peripheral Setup $49
On-Site Service Within the Tri-Cities area +$49 travel fee

Our Promise

If fixing your computer would cost more than it is worth, we will tell you. We would rather help you find a good replacement than charge you for a repair that does not add up.

Veterans

20% off labor. Thank you for your service. Just let us know when you call or drop off.

Students & Seniors

10% off labor on all residential services. Just mention it when you drop off or call. No ID required, no hoops to jump through.

Not sure what you need? Call us and describe what is going on. We will give you a straight answer before you spend a dime.

(423) 218-9938

Business Plans

Monthly IT support for businesses that need someone on call. No contracts, cancel whenever. All plans come with a warranty.

Home

$29.99 /month

For households that want reliable tech support on call.

  • Up to 2 remote support sessions/month
  • Antivirus management
  • OS and driver updates
  • Priority scheduling
  • Phone and email support
Get Started
New

Business Pro

$199.99 /month

For growing businesses with 6 to 15 devices.

  • Everything in Business Basic
  • Up to 15 managed devices
  • Advanced threat protection
  • Quarterly on-site visits
  • Priority 2-hour response time
  • Backup and disaster recovery
  • Dedicated account manager
Get Started

Nonprofit

$79.99 /month

Discounted support for organizations serving the community.

  • Unlimited remote support
  • 50% off on-site visits
  • System updates and monitoring
  • Cybersecurity essentials
  • Grant-friendly invoicing
Get Started

Tools Built for the Tri-Cities

Software we are building for small businesses around here. Simple stuff that works, priced for real budgets.

Invoice Manager

Simple invoicing built for small shops and contractors. Create, send, and track invoices without the bloat of enterprise accounting software.

Coming Soon

Appointment Scheduler

Let your customers book appointments online. No monthly fees, no per-booking charges. You own it outright.

Coming Soon

Customer Feedback Tool

Collect and manage customer reviews and feedback. Simple forms, clear dashboards, direct to your inbox.

In Development

Have a software idea for your business? Let's talk about building it.

Built by Your Neighbor

I started Watauga Systems because I got tired of watching people around here get bad tech support. Either it was a big box store that did not care, or a call center three states away reading from a script. I figured I could do better.

I have been doing IT work for over 15 years, most of it in corporate environments where things had to actually work. Now I do the same kind of work for regular people and small businesses in the Tri-Cities. I will tell you if a repair is not worth the money. I will show you the price before I start. And if something goes wrong, I am right here on Armed Forces Drive to fix it.

No call centers. No ticket queues. Just a guy who knows what he is doing and gives a damn.

Honest Fair pricing, straight answers, no hidden fees.
Reliable Done right the first time, every time.
Local Rooted in East Tennessee. Your neighbors.
Competent 15+ years of enterprise IT experience.
Travis Hartman, founder of Watauga Systems
Travis Hartman Founder

Quick Tech Tips

Free advice from your local tech experts. No strings attached.

01

Restart Your Router Weekly

Takes 30 seconds, prevents half the internet issues we see. Unplug it, wait 10 seconds, plug it back in. Do this every Sunday and your connection will thank you.

02

Use Different Passwords

If your email password is the same as your bank password, change one of them right now. A free password manager like Bitwarden makes this painless.

03

Update Before It Breaks

Those update notifications exist for a reason. Set your devices to auto-update overnight. Most of the malware we clean up exploited a bug that was already patched.

04

Back Up Your Files

If your computer died today, what would you lose? Set up automatic cloud backups or an external drive. We can help with this for free during any service call.

05

Slow Computer? Try This First

Before you call us: restart, check for updates, and clear your browser cache. That fixes about 40% of slowdowns. If it is still slow, then call us.

06

Suspicious Email? Do Not Click

If an email asks you to "verify your account" or "click immediately," stop. Call the company directly using a number you find yourself, not the one in the email.

Serving All of East Tennessee

Based in Elizabethton, we provide on-site and remote support across the entire Tri-Cities region.

Elizabethton (HQ) Johnson City Kingsport Bristol Jonesborough Erwin Watauga Hampton

Not in the list? Call us anyway. If we can get there, we will.

Let's Talk

Quick repair, full IT setup, or just a question about your computer acting weird. First conversation is free. No pressure, no sales pitch.

Call or Text (423) 218-9938
Visit Us 209 Armed Forces Drive
Elizabethton, TN 37643

Book a Free Consultation

We respond within one business day. Usually faster.