Known problem, known price. If the root cause is unclear, we diagnose first and define the next step before additional work starts.
If the issue is obvious and fits a fixed service, we quote that service. We do not add a diagnostic just because we can.
Residential diagnostic is $49. Business IT diagnostic is $79. You leave with a clear recommendation and defined next step.
Hardware, travel, and custom work are separated clearly so you know what is included before we proceed.
Flat-rate services for home users. Hardware is separate where noted.
Diagnose crashes, failure to boot, strange errors, intermittent problems, or other unknown hardware/software issues. May be credited toward an approved repair when appropriate.
Software maintenance, startup optimization, routine health checks, update checks, and cleanup for a fundamentally functional computer.
Remove common malware and unwanted software, restore normal settings, and validate basic system health.
Repair, reset, or reinstall Windows; load drivers; apply updates; and validate normal operation on viable hardware.
Parts and computers are priced separately. The listed price is the service charge for the defined outcome.
Install replacement storage and migrate or clone the existing system when practical.
Configure the new computer, Windows, user account, updates, basic applications, and reasonable data migration.
Replace a compatible display panel, reassemble the device, and test normal display and laptop operation.
Transfer accessible documents, photos, desktop files, and user folders from readable media. Physical failure, encryption, or severe corruption is quoted or referred separately.
Business pricing reflects operational impact, documentation, urgency, accountability, and risk while still keeping the work flat-rate.
Root-cause diagnosis and a clear remediation recommendation for a non-critical unknown technology problem.
Diagnose a PC actively disrupting operations and perform reasonable temporary remediation until the permanent fix is completed.
Software cleanup, routine health check, update review, and standard performance tuning for a functioning business PC.
Remove common malware and unwanted software from one compromised endpoint and validate basic endpoint health.
Repair or reinstall Windows, apply drivers and updates, restore basic business configuration, and test normal functionality.
Install replacement storage, clone or migrate when practical, validate startup, clean up the system, apply updates, and test application functionality.
Configure a replacement workstation for production use with Windows, updates, user setup, standard applications, and reasonable data migration.
Resolve setup, driver, connectivity, scanning, configuration, or basic network-printer problems for one standard printer or scanner.
Resolve one bounded Outlook, OneDrive, mailbox, login, sync, or Microsoft 365 configuration problem.
Resolve a defined crash, configuration problem, installation issue, or application failure that can be isolated to reasonable scope.
Diagnose and remediate a reasonably simple router, Wi-Fi, switch, internet, or connectivity issue. Major redesign is custom scope.
Install, configure, and validate standard router, access point, switch, or similar equipment. Complex multi-device projects are custom scope.
Defined PC monitoring, routine patching, remote-management capability, basic documentation, system-health visibility, priority scheduling, and proactive maintenance prompts. Major repair labor is separate.
We triage the issue, determine likely ownership, communicate with the third party, translate technical issues, and help move the incident toward resolution.
Travel is priced by one-way driving distance from the Watauga Systems service base. Priority charges apply only when the customer requests the priority schedule.
Standard local onsite dispatch.
Extended local dispatch.
Longer regional dispatch.
Travel is quoted before the job is accepted.
Buys queue priority for a same-day issue; it does not guarantee immediate onsite arrival or same-day resolution.
Applies when the customer specifically requires work outside normal Watauga service windows.
Consulting is intentionally not published as a rate card. It is quoted case by case or structured as an add-on to an appropriate business plan.
Executive-level review of technology priorities, AI, cybersecurity, vendor decisions, budget, software selection, infrastructure, and risk.
Ongoing roadmap ownership, priority tracking, vendor guidance, risk review, AI/automation guidance, budget and investment advice, and executive participation.
Map current work, identify automation opportunities, estimate business value, prioritize candidates, and recommend an implementation roadmap.
Licensing and usage review, security and configuration recommendations, practical use-case planning, and scoped pilot setup or training.
Fixed-scope automation implementation, testing, documentation, handoff, and training for a defined workflow with agreed success criteria.
SSDs, RAM, screens, routers, access points, switches, computers, peripherals, and other components are manually priced for the job.
Office migrations, multi-PC deployments, network overhauls, custom apps, websites, large automations, new-business openings, tenant projects, and other work outside the standard catalog.
Every fixed price has a boundary. If the problem turns into a different service, a major migration, a failing component, a complex network redesign, or another custom project, we stop and define that work instead of quietly stacking labor onto the bill.
No. Standard services are priced by the defined outcome. Internal time and cost are used to validate pricing, not as a customer-facing hourly rate.
No. If the problem is obvious and fits a standard service, we quote the actual service. Diagnostics are for unknown root causes.
No unless specifically stated. Hardware is separately priced because the component cost varies by device, compatibility, availability, and warranty handling.
No. Business Care creates an ongoing IT relationship, monitoring, documentation, visibility, and priority scheduling. Major repairs and project labor remain separately scoped.
Business work carries more operational impact, documentation, urgency, accountability, and risk. The price reflects that responsibility.
Technology strategy, vCIO, AI, automation, and custom projects vary by business outcome and scope. We quote those engagements case by case or include them as an add-on to a business plan when appropriate.
Describe what is happening. We will route you to the right fixed service, diagnostic, or scoped consultation before you spend money on the wrong thing.