Local IT Support.
Technology That Moves You Forward.
From flat-rate computer repair to small-business IT, technology strategy, and AI workflow automation, Watauga Systems helps you fix today's problem and make better technology decisions for what comes next.
"Travis is a great guy. Had our office printer up and running in under an hour."
Technology Help at Every Stage
Start with the immediate problem. Stay for a technology partner who already understands your environment and your business.
Residential Computer Service
Diagnostics, cleanup, malware removal, Windows repair, drive replacement, laptop screens, new-PC setup, and standard data transfer.
Computer diagnostic: $49Small-Business IT
PC incidents, Microsoft 365, printers, software, Wi-Fi, network equipment, deployments, and vendor coordination with clear scope and fixed pricing.
Business diagnostic: $79Watauga Business Care
Monitoring, routine patching, basic documentation, system-health visibility, and priority scheduling for small organizations that want a dependable IT relationship.
$79/month for a simple locationTechnology Strategy & vCIO
Executive-level technology roadmaps, vendor guidance, budget and risk review, AI planning, software selection, and ongoing fractional technology leadership.
Quoted case by case or added to a business planAI & Workflow Automation
Find repetitive work worth automating, build the business case, then implement fixed-scope AI and automation workflows with documentation and handoff.
Quoted case by case or added to a business planWebsites, Apps & Custom Projects
Websites, custom applications, office migrations, multi-PC deployments, network overhauls, and other defined projects that do not fit the standard service catalog.
Fixed quote after scope is definedResidential Flat-Rate Services
Known problem means a known price. If the root cause is unclear, we start with the $49 diagnostic and give you a recommendation before quoting the repair.
| Service | Price |
|---|---|
| Computer DiagnosticMay be credited toward an approved repair when appropriate | $49 |
| PC Cleanup & OptimizationFor a functioning PC that has become slow or cluttered | $79 |
| Malware / Adware CleanupCommon malware and unwanted software on a recoverable system | $129 |
| Windows Repair / ReinstallRepair, reset, or reinstall Windows on viable hardware | $99 |
| SSD / HDD Replacement & MigrationReplacement storage installed and migrated when practical; parts extra | $99 + parts |
| New PC Setup & Data TransferConfigure a replacement computer and move reasonable user data | $99 |
| Laptop Screen ReplacementConfirmed display-panel failure; parts extra | $99 + parts |
| Standard Data Transfer / RecoveryAccessible media and standard software-level recovery; physical failure quoted separately | $99 |
Small-Business IT That Fits the Business
Use Watauga for a defined incident, an ongoing Business Care relationship, or technology leadership when the decisions are bigger than the ticket.
Business IT Service
For an unknown, bounded technology problem that needs a clear next step.
- Flat-rate business repair and remediation
- PC, printer, software, Microsoft 365, and network support
- Business PC stabilization when operations are disrupted
- Clear scope before permanent remediation begins
Watauga Business Care
For a simple location that wants a reliable technology contact without a traditional MSP contract.
- Defined PC monitoring and routine patching
- Remote-management capability and basic documentation
- System-health visibility and priority scheduling
- Periodic recommendations and proactive maintenance prompts
- Major repairs and projects remain separately scoped flat-rate work
Vendor Coordination
When the ISP, POS vendor, copier company, payment processor, or software vendor keeps pointing elsewhere.
- We triage the problem and determine likely ownership
- We communicate with the appropriate third party
- We translate the technical issue and keep the path moving
- Third-party platform ownership and response times remain with the vendor
Strategy, vCIO & AI
For owners who need senior technology judgment, a roadmap, or a process improved with automation.
- Technology roadmap and investment priorities
- Fractional vCIO advisory and leadership
- AI readiness and workflow opportunity assessments
- Microsoft 365 and Copilot enablement
- Workflow and management-reporting automation
Business Technology Consulting, Built Around Outcomes
No open-ended hourly consulting. We define the management question, the deliverable, and what success looks like before the work starts. Consulting is quoted case by case or added to an appropriate business plan.
Technology Roadmap & Strategy
Leadership-level review of technology priorities, risk, cybersecurity, software choices, infrastructure, budget, vendor decisions, and the next actions that matter most.
Quoted case by caseFractional vCIO
Ongoing technology leadership for owner-led businesses that need someone to own the roadmap, priorities, vendors, risk review, AI direction, and major technology decisions.
Business-plan add-on or quoted engagementAI Readiness & Opportunity Review
Map repetitive work, identify practical AI and automation opportunities, estimate business value and risk, rank the best candidates, and leave with a prioritized roadmap.
Quoted case by caseMicrosoft 365 & Copilot Enablement
Licensing and usage review, practical security and configuration recommendations, use-case planning, and pilot setup or training when it fits the agreed scope.
Quoted case by caseWorkflow Automation Sprint
Map one defined workflow, build and test the automation, document it, and hand it off with training for the owner or process lead and an agreed support model.
Quoted case by caseManagement Reporting Automation
Automate recurring data collection, consolidation, exception identification, and report delivery so weekly and monthly reporting stops consuming management time.
Quoted case by caseHave a defined process that wastes time every week? Tell us what the team is doing manually.
Local Accountability. Enterprise-Level Perspective.
Watauga Systems was built around a simple idea: East Tennessee homes and small businesses should be able to get straight answers from someone who understands both the technology and the business impact behind it.
Founder Travis Hartman brings more than 15 years of IT and operations experience across support, systems, vendors, and business technology. That means Watauga can handle the immediate repair, but the relationship does not have to stop there. For business customers, the goal is to help prevent repeat problems, improve the environment, and make better decisions about what technology is actually worth spending money on.
No distant call center and no jargon-heavy consulting pitch. You get a local technology partner who can troubleshoot the issue, coordinate the vendor, build the roadmap, or automate the process when that is the right answer.
Serving Elizabethton and the East Tennessee Tri-Cities
Remote support is available where the work can be handled securely off-site. On-site visits are scheduled by travel zone from our Elizabethton service base.
Outside the standard 45-mile service area? We can still help in many cases; travel is quoted before the job is accepted.
Tell Us What You Need to Solve
If the problem is known, we will route you to the right flat-rate service. If it is unclear, we will start with a diagnostic. For consulting and custom projects, we will define the outcome and quote the engagement case by case.
Elizabethton, TN 37643